Returns & Refund Policy
Every order is carefully packaged and individually checked for quality control purposes before being shipped.
Can I return an item?
Our products are covered by a 60-Day Money Back Guarantee. This means that if you encounter any problems with your device within 60 days of receiving it, you are able to contact us, return your product and ask for a refund/replacement.
Please follow the instructions below:
1、Email our support at:[email protected]
2、Follow the instructions provided by our support specialist
3、Once your request is approved, you will get a confirmation email with shipping guidelines
What if you received a damaged item
If the purchased product is damaged, reach out to us through email within 7 days after the delivery date. Please provide a brief description and video or picture of the damaged product. We will immediately issue a replacement. To expedite the process, please make sure to follow this format when emailing our Customer Care team:
1、Your order number
2、Full name
3、Detailed description of the “fault” and “damage” of the item
4、Photo or preferably a video of the defective product
5、Original email you used when purchasing
My product went missing during transit or was possibly stolen
If you have purchased Insured Shipping to cover theft and products lost during transit, we will immediately issue a replacement.To expedite the process, please make sure to use this format when emailing our Customer Care team. We will immediately initiate a replacement for you.
Subject line: Stolen, lost in transit order with insured shipping
1、Order number:
2、Full name:
3、Contact email address：
If you did not purchased Insured Shipping,we advise you to reach out to your post, local carrier and state what has happened. We cannot guarantee a full refund or replacement for the lost or stolen items.
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
Important Note:
1、We do not provide pre-paid return labels at this time. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
2、DO NOT return the product to the address on the package or without prior consultation with our team. If an item is returned to the return address on the package it will result in us not receiving your return and being unable to process your refund.
3、Please make sure the items are in their original packaging, in good working condition, don’t have visible signs of use, and all the manuals and other accssories are included in your return.
4、Please make sure to use a tracked return sipping option as a tracking number is REQUIRED for us to process your refund promptly.
5、Refund to the original payment method
how long will it take to get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. To expedite this process we require you to provide us with a tracking number for your return. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Missing or late refunds
Missing or late refunds
1、Double- check your bank account to ensure that the refund has not been credited yet.
2、Contact your credit card company as it may take some time for the refund to be officially posted.
3、Reach out to your bank as there is usually a processing period before the refund is posted.
4、If you have completed these steps and still haven’t received your refund, please feel free to contact us at [email protected]
We retain the right to update or change this return policy at any time
We appreciate your business and look forward to helping you manage your pain and improve your quality of life. If you have any questions, don’t hesitate to email us at [email protected]